Refund policy

Returns & Exchanges

We want you to feel confident shopping with Old Trend. This policy applies to purchases made directly at OldTrend.com. For purchases from another retailer or marketplace, please contact the original seller.

Eligibility and the 30-day window

You may return or request a size or color exchange for eligible merchandise within 30 days of delivery. Please contact us for authorization and send the item back within that 30-day window.

  • Items must be unused, unworn, unwashed, and unaltered, with original tags and product packaging.
  • For shoes, try them on indoors on a clean surface. Returned shoes must be unworn and include the original shoe box.
  • Items marked Final Sale cannot be returned or exchanged. A discount alone does not make an item final sale unless it was identified as Final Sale when purchased.
  • International orders are final sale and cannot be returned or exchanged.

Returns outside the window or that do not meet these conditions are not automatically eligible for a refund, exchange, or store credit. Contact us before sending an item if you are unsure whether it qualifies. Any exception must be confirmed by Old Trend in advance.

Start your return or exchange

  1. Email support@oldtrend.com with your order number, the item you want to return, and the reason. For an exchange, include the requested size or color. For damage, a defect, or an incorrect item, include photos.
  2. We will provide a Return Merchandise Authorization (RMA) form and instructions. Please obtain authorization before sending your package and confirm any applicable shipping deduction with us.
  3. Pack the item securely with its original tags, product packaging, and completed RMA form. Include your order number or packing slip.
  4. Use a trackable shipping service, keep proof of shipment, and send the package to the return address below. Consider shipping insurance for valuable items.

Place shoe boxes and other product boxes inside a protective shipping carton or mailer. Do not attach postage or tape directly to the product box. If reusing an outer shipping carton, remove or cover old shipping labels and barcodes so only the current return label is visible.

Return postage and shipping deductions

Customers are responsible for return postage. Free outbound shipping does not include free return shipping. If you purchase your own return postage, we do not deduct a second return-label charge. If we arrange a return label, we will confirm any applicable charge before you use it.

Original shipping charges, including expedited shipping, are non-refundable unless the merchandise is defective. If merchandise that qualified for free shipping is returned without an exchange, our standard outbound shipping charge is deducted from the refund or store credit. Contact us for the applicable amount before shipping your return. For defective merchandise, contact us first so we can confirm the appropriate return instructions and shipping arrangements.

Exchanges

Eligible unused items may be exchanged for another available size or color. We will confirm availability and any price difference before processing an exchange. Once your return is received, inspected, and approved, we will ship the approved exchange item back to you at no additional outbound shipping charge. You remain responsible for sending the original item back unless it is defective.

If the requested replacement is unavailable, we will contact you about an alternative or a refund under this policy. Exchange delivery times vary by destination.

Refunds and processing time

Please allow 1-2 weeks for your return or exchange to be received and processed. We will email you after inspection to confirm approval or explain any issue.

Approved refunds are issued to the original payment method within 7 business days of approval. Your bank or card provider may require additional time to post the credit. The refund is based on the amount paid for the returned merchandise after discounts, less any applicable shipping deductions described above. Purchases paid with OldTrend.com store credit are refunded as store credit.

If your refund has not appeared, check your account and contact your bank or card provider. If you still need help, email support@oldtrend.com with your order number.

Gifts, promotions, and rewards

If the order was marked as a gift and shipped directly to you, an approved gift return is issued as a gift credit for the return value. If your return causes the order to no longer qualify for a promotional free gift, include that gift in unused condition with its original tags and packaging. We will confirm what to include when authorizing your return.

Refunds reflect the discounts applied to the original purchase. Points earned on returned or refunded merchandise are deducted according to the Old Trend Rewards Program.

Damaged, defective, or incorrect items

Contact support@oldtrend.com promptly with your order number and clear photos of the item and packaging. Please keep the packaging until we provide instructions. Manufacturing-defect claims are reviewed under our Warranty Policy; the routine return window and warranty coverage are separate.

Return address

OLD TREND
Attn: Returns Department
30 Muller Ste 112
Irvine, CA 92618
United States

Questions? Email support@oldtrend.com. For delivery options and free-shipping eligibility, see our Shipping Policy.